jaya9 bangladesh Privacy Policy

This privacy policy ("Policy") of jaya9 bangladesh applies to all members who use our website and related services. Compliance with the terms set out in this document is mandatory for every registered user.

We believe that data privacy is a fundamental right. Therefore, our primary commitment is to ensure the highest level of protection for your personal information at every step you take on the jaya9 bangladesh platform.

This Policy works as a supplement to our Terms and Conditions, and reading both documents together will give you a complete understanding of your rights and responsibilities.

2.1 Information You Provide Directly

We store the information you provide when registering an account, making a deposit, requesting a withdrawal, or using our support service. This includes:

• Full name, date of birth and national identity card details
• Email address and mobile number
• Transaction details related to bKash, Nagad, Rocket or bank accounts
• Password (stored in encrypted form; never in plain text)
• Messages you send via support tickets or live chat

2.2 Automatically Collected Information

When you browse the jaya9 bangladesh platform, certain information is automatically recorded:

• IP address and device type
• Browser version and operating system
• Which pages were visited and how long was spent on them
• Cookie and session data (details provided in Section 7)

2.3 Identity Verification Information

To maintain a secure environment and confirm account ownership, we may sometimes request a copy of your national identity card or passport, a selfie, or other verifiable documents.

jaya9 bangladesh uses your information only for the following purposes:

• To complete account registration and identity verification
• To process deposit and withdrawal transactions
• To communicate regarding bonuses, promotions and VIP benefits
• To provide 24/7 customer support
• To prevent fraud, money laundering and other illegal activities
• To improve the technical performance of the platform and the quality of services
• To meet legal obligations

We do not sell your information to third parties or share it with any external organisation for advertising purposes.

4.1 Third-Party Service Providers

We work with selected third-party service providers to deliver certain services — such as payment processors (bKash, Nagad, Rocket and bank transfer partners), technology infrastructure providers, and fraud prevention specialists. These partners use the data only for the contracted purpose and are not permitted to use it for their own purposes.

4.2 Disclosure for Legal Reasons

In the case of a court order, a lawful request from an investigating authority, or an applicable legal obligation, we may provide the required information to the relevant authority.

4.3 Business Restructuring

In the event of a future business merger or acquisition, user data may be transferred, but the new controller will be required to provide equivalent protection in line with this Policy.

jaya9 bangladesh has adopted industry-standard technical and administrative measures to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Password hashing — your password is never stored in plain text
• Two-factor authentication (OTP) support
• Regular security audits and vulnerability testing
• Strict internal access controls — only authorised staff can access specific data
• Data backup and disaster recovery plans

We keep your information only for as long as it is needed. In general:

• Active account data: for as long as the account remains active
• Transaction records: in accordance with applicable legal time limits (generally 5 to 7 years)
• Identity verification documents: for the legally required period even after account closure
• Support chat and communication logs: for a minimum of 2 years

After the defined period, data is securely deleted or anonymised in a way that makes it impossible to identify you.

7.1 What Are Cookies

Cookies are small text files stored in your browser. They make your next visit easier and help keep the platform functioning well.

7.2 Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: To remember your language preference and other settings.
• Analytical Cookies: To understand which pages are used most — these contain no personal identity information.

7.3 Cookie Control

You can turn off non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may cause some parts of the service to not work properly.

Every member registered on the jaya9 bangladesh platform has the following rights regarding their personal information:

• Access: You may request details of the information stored about you at any time.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Deletion Request: Where there is no legal obligation to retain it, you may request that specific information be deleted.
• Withdrawal from Marketing Communications: You may stop receiving promotional emails or messages.
• Data Portability: You may request a structured copy of your own data.

To exercise these rights, contact us through the details provided in Section 10 below. We generally respond within 30 working days.

jaya9 bangladesh is a 21+ service. We actively prevent minors from accessing the platform. Age verification is a mandatory step during account registration.

Age-related information collected is used only for this purpose and is not disclosed to third parties for any other reason. You can find more details in our Responsible Gaming guidelines.

jaya9 bangladesh reserves the right to amend this privacy policy when necessary. If a significant change is made, we will:

• Publish a notice on the website
• Inform registered members by email
• Update the "Last Updated" date at the top of the page

Continuing to use the platform after a change has been made will be considered acceptance of the new policy.

If you have any questions, concerns or complaints about this privacy policy, please contact jaya9 bangladesh. Our team is able to assist in both Bengali and English. You can learn more about us on our About Us page.